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  • How do custom in-ears feel to people who have never used them before?

If you've never had custom earphones before it may take a little while for your ear to get used to something being in it. What to look for is discomfort or pain from wearing them. But if you don't feel any sharp pain, just give your ears a little time to get used to them and you'll forget that you have them in. If, however, the pain or discomfort continues, be sure to submit for a fit adjustment. We will work with you to adjust your custom in-ears monitors accordingly.

  • How long do you make the canal on your customer in-ear monitors?

The length of the canals on custom earphones goes past the 2nd bend in the ear. We make them as long as possible without causing discomfort to your inner ear.

  • Are your products made in Hong Kong ?

Every pair of FAudio in-ear monitors is designed and handcrafted in Hong Kong

  • What's the difference between a universal in-ear-monitor and a custom in-ear-monitor?

Custom in-ear monitors are built specifically to your unique ear anatomy, offering a glove-like fitment resulting in unparalleled sound isolation. This option requires a trip to your local audiologist for ear impressions. Ear impressions are required for us to make your custom in-ear monitors.
FAudio universal in-ear monitors were designed to fit for everyone and do not require ear impressions. They are inserted via the provided Comply Foam Tips or orther silicone tips.

  • Which product is best for me?

All In-ear monitors are very personal purchases and it can be difficult to make a decision without trying the product. All of our products have been tried and tested in the markets for which they’ve been designed to ensure the best performance out of every configuration we offer. If you need guidance in which model may better suit your application, please contact us at  sales@faudio.co  and  our professional consultants will be happy to help you.

  • How long will my custom in-ear monitor last?

Normally, they should last you about 3 to 5+ years depending on usage and care. Please read the FAudio User Guide before use. This will help you understand how to use and best care for your FAudio in-ear monitors for many years of enjoyment.

  • What is your warranty for your products?

All FAudio custom in-ear monitors are warranted against manufacturer defects and workmanship for a period of 24 months from the original manufacture date and 12 months from the shipping date for universal in-ear monitors, whichever is later. Cables and accessories are not covered under the warranty.
Please visit our  Warranty Page for more information.

  • Do you ship internationally?

Yes. We can ship our products to any country. Please be aware of local import taxes and duties of which you will be responsible for.

We also have a network of international exclusive distributors: Hong Kong, Japan, Taiwan, China Due to this exclusivity arrangement, we do not accept purchases from customers in these countries. Please visit the Dealers page to find contact information in order to buy our products.

  • What are ear impressions? Where can I get them? How much does it cost? How do I ship them?

Ear impressions are exact physical casts of your ear. These will serve as the blueprint for our shell technicians to create your custom in-ear monitors. To have your own ear impressions done, you need to set an appointment with your local audiologist. The costs can range anywhere from $30 to $80 USD depending on the provider and geographic area. If you need help in finding a qualified provider please email us to sale@faudio.co with your City, State, and Zip Code and we’ll be happy to find one for you.